Colitas Privacy Policy

Effective Date: December 9, 2024

Welcome to Colitas Care Group Hub. Protecting your privacy is our priority. This document explains how we collect, use, store, and protect your personal information when using our mobile app and services.

By registering or using Colitas, you agree to the terms of this policy. If you do not agree, please do not use our services.

1Information We Collect

a) Information Provided Directly:

When registering as a user: Full name, email address, phone number, location, photos, and details about your pet (name, breed, age, etc.).
When registering as a professional: Additional information such as business name, tax identification, business registration documents, banking details, service descriptions, rates, and promotional photos.

b) Information Collected Automatically:

Technical details: IP address, device type, operating system, browser used, language settings, date, and time of access.
Geolocation: Used to display nearby services (you can disable this in your device settings).
Usage information: Frequency of access, interactions with other users, and transactions made in the app.

c) Third-Party Information:

Details related to transactions processed by Square. Note: We do not store full credit or debit card information.

d) Content Information:

Photos, videos, and comments posted on our Discover social network.
Additional data related to adoptions, donations, and marketplace preferences.

2How We Use Your Information

a) Service Provision:

Manage user and professional accounts and profiles.
Connect users with professionals and pet-friendly services.
Facilitate adoptions, donations, and purchases through the marketplace.

b) Communication:

Send you notifications related to your account, transactions, updates, and promotions, with your prior consent.

c) Security and Compliance:

Prevent fraudulent or unauthorized activities.
Verify the authenticity of data provided by professionals.
Monitor and moderate content on Discover to ensure compliance with our policies.

3Data Sharing

We share your information only in the following cases:

With registered professionals: To complete transactions requested by users.
With external providers: Such as Square, to process payments securely.
Legal compliance: If required by legal authorities or to protect our rights in legal disputes.
With explicit consent: If you authorize the sharing of your data for specific cases.

We do not sell or rent your personal information to third parties.

4Data Storage and Retention

Your information is securely stored on servers located in regions with adequate data protection laws.
We retain your data while your account remains active or as required by law.

5User Rights

You have the following rights regarding your personal information:

Access your personal data and request corrections for incorrect information.
Delete your account and personal data unless required by law.
Request details about how we process your data.

You can exercise these rights by contacting us at info@colitas.io.

6Information Security

We implement technical, administrative, and physical measures to protect your information from unauthorized access, loss, alteration, or improper disclosure. While we strive to protect your data, no digital transmission or storage is completely secure.

7Policies for Minors

Our services are not intended for individuals under 18 years of age. If we discover that a minor has provided us with personal data without parental consent, we will delete that information immediately.

8Changes to This Policy

We reserve the right to update this policy at any time. We will notify you of significant changes at least 30 days in advance via email.

9Contact

If you have any questions or comments about this policy, you can contact us at:

Email: info@colitas.io

Terms and Conditions for Professionals

Effective Date: December 9, 2024

Contact Email: info@colitas.io

These Terms and Conditions "Terms" govern the use of the Professionals section in the Colitas mobile app, owned by Colitas Care Group Hub. By registering as a Professional and/or creating profiles or services on the platform, you agree to these Terms in full.

1Definitions

Professional: A registered user who offers pet-related services through the Colitas platform.
User: A person using the services provided by Professionals.
Shelter: A nonprofit promoting pet adoption and welfare.
Platform: The Colitas mobile app and its functionalities.

2Registration and Eligibility

Only registered Users on Colitas can access the Professionals section and offer services through the platform.
Professionals must complete the service registration form, providing accurate and up-to-date information, including:

Business name
Personal information
Bank details for payments and transactions
Licenses, legal documents, and necessary registrations
Business name
Service descriptions and promotional photos

Colitas reserves the right to verify the authenticity of the provided information and reject applications that do not meet legal or ethical requirements.

3Permitted Services

Professionals may offer the following services through Colitas:

Veterinary consultations (in-person and online)
Sale of pet products in the Marketplace
Registration of veterinary clinics and doctor profiles
Publication of pet-friendly areas such as parks, hotels, and restaurants

Services must comply with local laws and align with Colitas' ethical values, such as respect and animal welfare.
It is prohibited to publish content that violates laws, promotes animal cruelty, or encourages illegal activities.

4Professional Verification and Responsibility

Colitas requires verifiable documents to confirm the legitimacy of Professionals and their services, including:

Business registration
Professional certifications
Legal identification
Other relevant legal documents

Professionals must ensure the accuracy and timeliness of their profile information.
They are responsible for providing safe, legal, and high-quality services as described on the platform.
Professionals must honor their commitments, including service schedules, descriptions, and pricing.
Colitas is not responsible for the quality, safety, or results of the services offered by Professionals.

5Payments and Commissions

Payments are processed through Square, with applicable commissions automatically deducted.
Colitas charges a commission on transactions except for shelters (adoptions and donations), where only Square's fees apply.
Colitas ensures transparent payment processing for shelters without additional platform fees.

15Contact and Technical Support

For inquiries or technical support, please email info@colitas.io

Terms and Conditions of Use

Effective Date: December 9, 2024

Company Name: Colitas Care Group Hub

Contact Email: info@colitas.io

1Introduction and Acceptance of Terms

Welcome to Colitas, a platform designed to connect pet owners with services, products, and communities that promote animal welfare. These Terms and Conditions govern the use of our mobile application. By registering and using Colitas, you declare that you have read, understood, and accepted these Terms and our Privacy Policy.

If you do not agree with any provisions, we recommend that you do not use the application or its services.

2Available Services in the App

Pet Registration

Users can register their pets in the app by providing relevant information such as name, age, breed, weight, medical history, photos, and other necessary details.
All information provided must be truthful, complete, and updated. Colitas is not responsible for errors caused by incorrect data.

Discover (Internal Social Network)

Users can upload content such as photos, videos, or posts related to their pets, interact with other users through comments, likes, and share experiences.
Colitas reserves the right to remove inappropriate, offensive, or illegal content that does not comply with our principles of respect for animals.

9Contact

For any inquiries, please email us at info@colitas.io