Colitas Privacy Policy

Effective Date: December 9, 2024

Welcome to Colitas Care Group Hub. Protecting your privacy is our priority. This document explains how we collect, use, store, and protect your personal information when using our mobile app and services.

By registering or using Colitas, you agree to the terms of this policy. If you do not agree, please do not use our services.

1. Information We Collect

a) Information Provided Directly:

• When registering as a user: Full name, email address, phone number, location, photos, and details about your pet (name, breed, age, etc.).
• When registering as a professional: Additional information such as business name, tax identification, business registration documents, banking details, service descriptions, rates, and promotional photos.

b) Information Collected Automatically:

• Technical details: IP address, device type, operating system, browser used, language settings, date, and time of access.
• Geolocation: Used to display nearby services (you can disable this in your device settings).
• Usage information: Frequency of access, interactions with other users, and transactions made in the app.

c) Third-Party Information:

Details related to transactions processed by Square. Note: We do not store full credit or debit card information.

d) Content Information:

• Photos, videos, and comments posted on our Discover social network.
• Additional data related to adoptions, donations, and marketplace preferences.

2. How We Use Your Information

a) Service Provision:

• Manage user and professional accounts and profiles.
• Connect users with professionals and pet-friendly services.
• Facilitate adoptions, donations, and purchases through the marketplace.

b) Communication:

Send you notifications related to your account, transactions, updates, and promotions, with your prior consent.

c) Security and Compliance:

• Prevent fraudulent or unauthorized activities.
• Verify the authenticity of data provided by professionals.
• Monitor and moderate content on Discover to ensure compliance with our policies.

3. Data Sharing

We share your information only in the following cases:

• With registered professionals: To complete transactions requested by users.
• With external providers: Such as Square, to process payments securely.
• Legal compliance: If required by legal authorities or to protect our rights in legal disputes.
• With explicit consent: If you authorize the sharing of your data for specific cases.

We do not sell or rent your personal information to third parties.

4. Data Storage and Retention

• Your information is securely stored on servers located in regions with adequate data protection laws.
• We retain your data while your account remains active or as required by law.

5. User Rights

You have the following rights regarding your personal information:

• Access your personal data and request corrections for incorrect information.
• Delete your account and personal data unless required by law.
• Request details about how we process your data.

You can exercise these rights by contacting us at [email protected].

6. Information Security

We implement technical, administrative, and physical measures to protect your information from unauthorized access, loss, alteration, or improper disclosure. While we strive to protect your data, no digital transmission or storage is completely secure.

7. Policies for Minors

Our services are not intended for individuals under 18 years of age. If we discover that a minor has provided us with personal data without parental consent, we will delete that information immediately.

8. Changes to This Policy

We reserve the right to update this policy at any time. We will notify you of significant changes at least 30 days in advance via email.

9. Contact

If you have any questions or comments about this policy, you can contact us at:

Email: [email protected]

Terms and Conditions for Professionals

Effective Date: December 9, 2024

Contact Email: [email protected]

These Terms and Conditions ("Terms") govern the use of the Professionals section in the Colitas mobile app, owned by Colitas Care Group Hub. By registering as a Professional and/or creating profiles or services on the platform, you agree to these Terms in full.

1. Definitions

• Professional: A registered user who offers pet-related services through the Colitas platform, including veterinary clinics, pet stores, shelters, and related entities.
• User: A registered person using the services provided by Professionals.
• Shelter: A nonprofit entity registered on the platform that promotes pet adoption and participates in animal welfare activities.
• Platform: The Colitas mobile application and its associated functionalities.

2. Registration and Eligibility

• Only registered Users on Colitas can access the Professionals section and offer services through the platform.
• Professionals must complete the service registration form, providing accurate and up-to-date information, including:
  • Business name
  • Personal information
  • Bank details for payments and transactions
  • Licenses, legal documents, and necessary registrations
  • Service descriptions and promotional photos
• Colitas reserves the right to verify the authenticity of the provided information and reject applications that do not meet legal or ethical requirements.

3. Permitted Services

• Professionals may offer the following services through Colitas:
  • Veterinary consultations (in-person and online)
  • Sale of pet products in the Marketplace
  • Registration of veterinary clinics and doctor profiles
  • Publication of pet-friendly areas such as parks, hotels, and restaurants
• Services must comply with local laws and align with Colitas' ethical values, such as respect and animal welfare.
• It is prohibited to publish content that violates laws, promotes animal cruelty, or encourages illegal activities.

4. Professional Verification and Responsibility

• Colitas requires verifiable documents to confirm the legitimacy of Professionals and their services, including:
  • Business registration
  • Professional certifications
  • Legal identification
  • Other relevant legal documents
• Professionals must ensure the accuracy and timeliness of their profile information.
• They are responsible for providing safe, legal, and high-quality services as described on the platform.
• Professionals must honor their commitments, including service schedules, descriptions, and pricing.
• Colitas is not responsible for the quality, safety, or results of the services offered by Professionals.

5. Payments and Commissions

• Payments are processed through Square, with applicable commissions automatically deducted.
• Colitas charges a commission on transactions except for shelters (adoptions and donations), where only Square's fees apply.
• Colitas ensures transparent payment processing for shelters without additional platform fees.

6. Intellectual Property

• Professionals retain ownership of their content, including images, text, logos, and promotional materials.
• By providing content, Professionals grant Colitas a limited, non-exclusive, worldwide, royalty-free, and revocable license to use, reproduce, and distribute the content within the platform and marketing materials.
• Professionals are responsible for ensuring their content does not infringe third-party intellectual property rights.

7. Cancellations and Dispute Resolution

• Professionals must clearly state cancellation and refund policies, compliant with local laws.
• Colitas acts as a mediator but does not assume liability for disputes.
• Legal disputes must be handled in the country where the professional account is registered.

8. Specific Conditions for Shelters

• Shelters must provide proof of official registration and legal status.
• They are responsible for verifying adopters and ensuring transparent information about available animals.

9. Specific Conditions for Veterinary Clinics

• Veterinary clinics can register individual doctor profiles with verified credentials.
• They must ensure all listed professionals meet legal and ethical standards.

10. Specific Conditions for the Marketplace

• Professionals must provide accurate descriptions and comply with local regulations.
• Colitas retains a commission per transaction, except for shelters.
• Sellers are responsible for maintaining inventory accuracy and handling customer disputes.

11. Termination of Relationship with Colitas

• Professionals may request account deletion via the app or by email.
• Colitas may suspend accounts that violate these Terms.

12. Limitation of Liability

• Colitas acts solely as an intermediary and is not liable for service outcomes.

13. Governing Law and Jurisdiction

• These Terms are governed by the laws of Colombia, Mexico, Costa Rica, Venezuela, and Spain.

14. Modifications to the Terms and Conditions

Colitas reserves the right to modify these Terms at any time, with email notifications for major changes.

15. Contact and Technical Support

For inquiries or technical support, please email [email protected].

Terms and Conditions of Use

Effective Date: December 9, 2024

Company Name: Colitas Care Group Hub

Contact Email: [email protected]

1. Introduction and Acceptance of Terms

Welcome to Colitas, a platform designed to connect pet owners with services, products, and communities that promote animal welfare. These Terms and Conditions govern the use of our mobile application. By registering and using Colitas, you declare that you have read, understood, and accepted these Terms and our Privacy Policy.

If you do not agree with any provisions, we recommend that you do not use the application or its services.

2. Available Services in the App

Pet Registration

Users can register their pets in the app by providing relevant information such as name, age, breed, weight, medical history, photos, and other necessary details.

All information provided must be truthful, complete, and updated. Colitas is not responsible for errors caused by incorrect data.

Discover (Internal Social Network)

Users can upload content such as photos, videos, or posts related to their pets, interact with other users through comments, "likes," and share experiences.

Colitas reserves the right to remove inappropriate, offensive, or illegal content that does not comply with our principles of respect for animals.

Veterinary Consultations and Online Appointments

Users can access a list of registered veterinary professionals and schedule online or in-person consultations.

Scheduling, pricing, and specific consultation conditions are the direct responsibility of the veterinary professional.

Marketplace

The marketplace allows users to purchase pet care-related products, including food, toys, and complementary services.

Payments are processed through Square, and each transaction is subject to the return and warranty policies specified for the product or service.

Adoptions

Users can explore animals available for adoption and complete a form to start the process.

Before submitting the form, users must accept additional terms specific to adoption (detailed in section 6).

Colitas does not participate in the final approval of adoptions, as they are managed directly by the corresponding shelter.

Donations

Users can make direct donations to shelters and causes related to animal welfare.

Colitas does not charge fees for these transactions, ensuring that 100% of the funds reach the designated destination.

Pet-Friendly Areas

Colitas provides information about pet-friendly spaces such as restaurants, parks, beaches, and hotels.

While we strive to provide accurate data, Colitas does not guarantee the availability or exact conditions of the listed locations.

Quiz Game

An interactive game that allows users to learn more about pets in a fun and educational way.

Participation does not generate legal rights or monetary benefits.

Reviews and Ratings

Users can rate and review products, services, and professionals available on the app.

Reviews must be respectful and based on real experiences. Colitas reserves the right to remove false, defamatory, or inappropriate comments.

3. User-Generated Content

By uploading content, users guarantee they have the legal rights to do so and that the content complies with our policies.

Colitas is not responsible for third-party rights violations resulting from user-uploaded content.

Users grant Colitas a limited, free, non-exclusive, worldwide license to use, modify, distribute, and promote their content within the platform.

4. User Conduct Rules

To maintain a respectful and safe community, users must:

• Avoid posting illegal, offensive, violent, or abusive content.
• Not harass, defame, or insult other users.
• Respect intellectual property rights and not use the platform for unauthorized commercial activities.
• Report suspicious activity or violations of these rules to Colitas.

Colitas reserves the right to suspend or delete accounts that violate these rules.

5. Payments and Fees

All transactions are processed through Square, a secure third-party service.

Colitas charges a commission for transactions made on the marketplace.

Transactions related to shelters (adoptions and donations) are exempt from commissions.

Price, fee, and return policy details will be visible before confirming any transaction.

6. Specific Terms for Adoptions

Before submitting the adoption form, users must:

• Declare that they have the necessary conditions for responsible pet ownership (space, time, and resources).
• Accept that the shelter has the final decision on adoption approval.
• Release Colitas from any responsibility regarding shelter decisions or issues arising from the adoption.

7. Colitas' Responsibility as an Intermediary

Colitas is an intermediary that facilitates connections between users, professionals, and shelters.

We strive to provide a functional, secure, and reliable platform but do not guarantee the quality or availability of third-party services.

If disputes arise, Colitas will attempt to mediate and provide solutions, but the final resolution is the responsibility of the involved parties.

8. Modifications and Notifications

Colitas may update these terms at any time. Changes will be notified at least 15 days in advance via the registered email.

9. Contact

For any inquiries, please email us at [email protected].